Definitions
“We”, “Us”, and “Our” refer to Hostnuvia or any party acting under its authority, while “You”, “Your”, “Reseller”, “Client”, “Customer”, or “Member” refers to anyone purchasing Hostnuvia services or acting on their behalf. A “Registrant” is an individual or entity applying for a domain name, and “Registry” refers to the relevant domain name registry. “Server” denotes the computer equipment used to provide services, and “Website” is the space allocated to you on Hostnuvia servers. “TOS” (Terms of Service) encompasses this agreement and all related policies.
Hostnuvia reserves the right to modify these Terms of Service at any time, effective immediately upon posting on: https://www.hostnuvia.com/tos
By using any Hostnuvia service, you agree to be fully bound by this agreement. This document constitutes a legally binding contract between You and Hostnuvia.
For domain-specific terms, please visit: https://www.hostnuvia.com/registration-agreement.html
Delivery of Services
- Upon successful payment, you will receive an automated receipt via email. Please retain a copy for future reference.
- Your unique customer username will appear on the receipt and must be used for all communications.
- All services are delivered electronically.
- For order-related inquiries, contact sales@hostnuvia.com.
- Support is available 24/7, 365 days a year, with an average response time of within 1 hour.
- Services may be subject to export or import regulations of your country. It is your responsibility to ensure compliance.
Refund Policy
- You may request a refund within 15 days if you are dissatisfied and the issue cannot be resolved.
- No refunds after 15 days.
- No refunds for: o Domain names (.com, .net, .org, etc.) o SSL certificates o Domain transfer fees o VPS or Dedicated Servers
- No refunds if services are terminated due to TOS or AUP violations.
- Account credit is non-refundable and usable only for services.
- Setup fees are non-refundable.
- Promotional or discounted purchases are excluded from the refund guarantee.
- Overpayments are refunded as account credit only.
Service Level Agreement (SLA)
- If uptime falls below 99.9% in a month, you may claim one free month of service.
- Claims must be made within 7 days.
- Planned maintenance is excluded.
- Planned maintenance is excluded.
- Dedicated Servers are excluded from SLA.
- Uptime is measured via Hostnuvia monitoring systems only.
Free Domain Policy
- One free domain is included with eligible annual premium hosting plans.
- Only one free domain per account.
- Applies only to .com, .net, .biz domains.
Affiliate Program
- Affiliate links may not be altered or masked.
- Spam or rule violations will result in termination of affiliate privileges.
Web Hosting Terms
Use of Hostnuvia services constitutes acceptance of all Terms and Acceptable Use Policies.
Coverage
You are responsible for all actions taken under your account.
Termination
Hostnuvia may suspend or terminate services for violations at its discretion.
Backups
- Daily backups are performed but not guaranteed.
- Clients must maintain their own backups.
- Backup restoration fee: $10 (one-time).
- Suspended account restoration: $20 (one-time).
- Terminated backups retained for 13 days only (no guarantee).
Grounds for Suspension or Termination
Including but not limited to:
- Illegal activities
- Adult or pornographic content
- Spamming or email abuse (cleanup fee: $50/hour)
- File hosting or backup misuse
- Hacking, phishing, malware, or DDoS activities
- Fake contact or payment information
- Copyright infringement
- Excessive resource usage
- Chargebacks (may result in permanent termination)
No billing credit is issued during suspension periods.
Resource Usage Policy
Users may not:
- Use over 10% CPU for more than 60 seconds (25% on Turbo plans)
- Run IRC, torrent, gaming, proxy, or P2P services
- Run cron jobs more frequently than every 15 minutes
- Store backups longer than 7 days
VPS CPU Usage
Sustained CPU usage above 0.9 load may result in reboot, suspension, or termination.
Content Responsibility
You are solely responsible for all content hosted under your account. Hostnuvia does not monitor or control user content.
Disk Usage
Hosting is intended for website content only (HTML, PHP, images). File storage or distribution services are prohibited.
Disputes & Governing Law
- All disputes shall be resolved by binding arbitration.
- Governed by Bangladeshi Law and applicable International Laws.
Cancellation Policy
- Cancellation must be submitted via the client area.
- Immediate cancellations take effect within 24 hours.
- Billing invoices must be settled prior to cancellation.
- Dedicated Servers require 15 days’ notice before renewal.
Reseller Policy
- Resellers may host their own clients.
- Free hosting accounts are prohibited.
Transfers
- Free cPanel-to-cPanel transfer (up to 30 accounts).
- Manual transfer fee: $10 one-time.
- VPS/Dedicated root transfers are free
Domain Transfer Policy
- Internal transfers only.
- Discounted or promotional domains cannot be transferred externally.
- EPP code required for external transfers.
Discount Vouchers
- One voucher per transaction and per customer.
- Unused voucher value is forfeited.
Billing & Account Status
Shared/Reseller Accounts
- 4 days overdue → Suspension
- 7 days → Late fee
- 30 days → Termination
- Reinstatement fee: $20
VPS
- 4 days → Suspension
- 7 days → Termination
Dedicated Servers
- Suspended immediately if overdue
Overuse Charges
- Disk: $1 per 10GB
- Bandwidth: $2 per 10GB
Amendments
Hostnuvia may update these Terms at any time. Continued use constitutes acceptance.
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Thank you for being with Hostnuvia.
